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Posts Tagged ‘Customer E-mail’


Firmware Update Patch for Mac users.

When we released the firmware update for the POV.1 we found out from our Macintosh users that there was an unexpected issue. When the POV.1 updates it will look one the SD card and expect to see two files, the VIO folder, and the .elf update file. If it finds other files the unit will lock up. When ever a Macintosh accesses a removable drive it will put two hidden files on the drive. To fix this we have released a patch to delete the hidden files off of the Macintosh for you. For instructions see below.

  • Please download the file at:

http://www.vio-pov.com/files/html_emails/firmware_update_sdhc/v1_3Upgrade.dmg

  • This will take you a new page that will prompt you to Save the file.
  • If you have downloaded the file via the Safari web browser the .dmg file will automatically open when the download is complete. If you are using the Firefox web browser you may be given an option to open the file or download it. We recommend downloading the file and then opening it.
  • Format a 1GB or 2GB SD card using the POV.1. IMPORTANT! – Be sure to back up all files on the SD card as this will erase the card. SD cards larger the 2GB will not work.
  • Connect your POV.1 to your Mac via the USB cable, and make sure the unit has powered on and the POV.1 screen reads USB MODE.
  • A removable media drive will appear on the desktop labeled “Untitled”. This is the POV.1.
  • Double click on the .dmg file labeled “v1_3Upgrade” if it was not opened after the download.
  • You will then see a new icon on your desktop labeled “v1_3Upgrade”, and this window will appear:

  • Slide the file labeled “v1_3Upgrade.elf on to the icon labeled “Untitled” (You can also drag the file to the actual drive on your desktop if you prefer).
  • Double click on the file labeled “Firmware_Patch”
  • Close the Terminal window when it displays “Process completed”.
  • Power down the POV.1 and disconnect the POV.1 from the USB cable.
  • Remove the SD Card from the POV.1 and Lock the SD card, using the lock tab on the left side of the card. (Pins and label facing up).
  • Re-Insert the locked SD Card into the POV.1.
  • Hold down the Settings button on the recorder and press the Power button on the recorder simultaneously. Release once the LED status indicator begins to strobe red.

  • The LED status indicator will strobe red repeatedly and then stop.
  • There will be two brief faint strobes after the indicator light has gone off for a few seconds. Once the two faint strobes are done, the firmware has been updated.
  • Power-on the recorder and check Firmware version on the INFO SCREEN, which is in the SETTINGS menu to confirm update success (FW Version 1.3).


POV.1 8GB firmware update available.

Well the firmware update has been released, and the POV.1 can use SDHC cards up to 8GB! More information and instructions after the jump.

With the new firmware update you will be able to store large amounts of video on one card. Please be aware that due to the file system used on the POV.1 there are limitations to how long a video can be. You can store as many video files as you want, but they can not be any longer than 4 hours per clip, nor can the files sizes be larger than 4GB.

At full resolution the 4GB file size limit is reached at about 3 hours. For those who are recording an event that lasts longer than 3 hours, you should periodically save your recordings and begin new recordings to avoid missing any of the action. Keep in mind that long clips present a work flow challenge as well. It is difficult to manage such large videos in the editing process. V.I.O. recommends saving shorter clips to help manage the editing and sharing process.

If you do not stop the recording before the 4GB/4Hr limit is reached, the POV.1 will save the video and go into STANDBY mode. To begin recording again you must hit the REC button. The POV.1 will power down from STANDBY mode if you have enabled the “Power Off Timeout” mode in the settings menu or if the battery power has run out.

Storage times at full resolution:

4GB - 169 minutes - 2 hr 50 min

8GB - 345 minutes - 5 hr 45 min

To obtain the update for the POV.1 firmware, please go to: http://www.vio-pov.com/firmware_update/

**Update**

As noted in one of the comments below, we have run into an issue with Mac computers and the update. We are working on a fix (the mac puts hidden files on the SD card and they lock up the update). We hope to have a solution up today.


Customers E-mail: Erick’s run through the mud with the POV.1.

Here are some pictures of the POV.1 being used by Erick to record his ATV rides through some extremely muddy terrain.

As you can see the POV.1 is holding up just fine.

Here is a clip made by Erick on one of his runs:

http://www.youtube.com/watch?v=89oop6uEwWA

Check out Erick’s blog to see more of his adventures!

http://www.405.cr/